Technical Account Manager
STCR, a progressive retail systems company with over 54 years of experience in business, has an opening for a Technical Account Manager.
In this position you will be responsible for the planning and implementation of retail systems within a supermarket environment, as well as providing support, both on-site and remote, for our clients.
Qualifications:
· Strong IT technical background, including networking, OS, and application support
· Ability to handle multiple projects and follow them through to a successful implementation
· Strong verbal and written communication skills
· Able to travel to client locations and work overnight; approximately 50 percent travel
· AAS or bachelor’s degree preferred from accredited institution
· Experience working in an IT support role
· Project Management experience in implementing technology in a business environment desired
· Experience in supermarket or retail operations a plus
· Customer Service and Project Management skills
· Professional, Dependable and Thorough
Responsibilities:
· Systems implementation including setup, configure, deliver, install, train, and program systems & products
· Provide customer support including periodic on-call duties
· Outline alternatives and recommend solutions
· Maintain systems and products by responding to requests; conducting tests; diagnosing problems; achieving resolution with the highest degree of customer satisfaction
· Maintain records by documenting daily activity and project tasks
· Create procedural and training documents as needed
· Complies with regulations by adhering to codes, specifications, and policies
· Updates job knowledge by completing re-certification; participating in educational opportunities; reading professional publications
Benefits:
· Health insurance
· Dental insurance
· 401(k) Retirement plan
· Paid time off
· Travel rewards
· Tuition assistance program
· Loyalty rewards
· Company-sponsored employee activities
To learn more about STCR, visit us at www.stcr.com.